Transportation services companies depend highly on the health of the global economy, which affects manufacturing output, commodity trade, consumer and business spending, and business and leisure travel activity. Because many costs are fixed, the profitability of individual companies is determined by efficient operations and on favorable fuel and labor costs.  In order to improve, transportation companies need a system, data, and tools to benchmark actions and make informed decisions. Developing a performance management process allows them to manage service providers and critical cycle times to lower costs and continually improve performance.